Resume

Work
Experience

6/2019-present

Westminster, CO

Responded and resolved customer questions and concerns
Documented daily productivity
Assisted store management to meet fiscal goals by implementing and managing ordering and product par levels
Revitalized operational structures and procedures to boost productivity
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with opportunity for growth
Cultivated and managed store social media (Instagram/TikTok)

9/2018-6/2019

Westminster, CO

Created successful work schedule templates based on labor goals
Identified team weak points and implemented corrective actions to resolve concerns
Led and directed team members on effective methods, operations, and procedures
Created incentive programs and contests to support top performers
Managed several departments including Servers, Scheduling, and Marketing/Promotions

8/2016-9/2018

San Diego, CA & Westminster, CO

Worked in two of the highest performing units in the company
Built performance-oriented culture with satisfied, hardworking employees by highlighting employee success and developing leaders from within
Established effective employee schedules and delegated tasks to utilize individual’s abilities and meet expected demands
Enforced company policies and regulations
Trained new employees
Managed several departments including Servers, Scheduling, Office, Hiring/Onboarding, and Marketing/Promotions
Developed training presentations